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General Information

 

ARRIVAL AND DEPARTURE

 

We kindly ask guests to arrange for their arrival to be on Sunday, and by no later than 5 pm. On the day of departure, we kindly request guests to vacate rooms by 11 am. For early occupation (before 12pm on day of arrival) or extended use (up to 5pm on day of departure) of rooms, we charge an additional 50% of the daily room price Upon request, we will gladly arrange for transfer to or from the airport (EUR 29.–) or train station (EUR 24.–)


 

TERMS OF PAYMENT

 

At the end of their stay at Lanserhof, guests receive a bill for the total cost of stay and all services. We accept all credit cards and EC cards. Guests also have the option to transfer an advance payment directly to our account, payable to our account: IBAN AT773600000001042399, BIC: RZTIAT 22.


 

RATES FOR CHILDREN

 

Children and adolescents up to 16 years of age and sharing a room with their parents will receive a reduction of 50% on the room rate. No discount is possible for medical services. Unfortunately, we can only accept children from the age of 8 years upwards. 


 

WAITING LIST

 

In the unfortunate event that we are unable to offer a guest a reservation for a particular date, all is not lost! Guests are placed on a waiting list on a first come, first served basis. Should a place become available due to a cancellation, they will be notified accordingly.


 

PETS

 

Due to hygienic and sanitary regulations along with the increased frequency of allergies, we are regrettably unable to permit dogs or cats on our premises. 


 

REIMBURSMENT OF TREATMENT COSTS

 

Lanserhof invoices services to, and receives payment from, our guests directly. In our experience, natural healing treatments are not reimbursed by health insurance systems or governmental aid systems. In every case however, our guests receive an additional statement for all medical services which can be submitted to your private insurance/health care provider. We kindly inform you that we charge a fee of 50.– EUR for an additional detailed medical report. 


 

CANCELLATION POLICY

  

For reservations which are not cancelled four weeks in advance of the arrival date, we charge a cancellation fee of 50% for the services booked, insofar as the room cannot be occupied by another guest. In the case of premature departure, it is unfortunately not possible for us to offer a reduction in fees. 


 

ACCOMODATION AND PRICES

 

Prices stated are per person/per day, including taxes and fees. For one-night stays we charge 300.– EUR (single room), 260.– EUR (double room) per person/per day. Package bookings and fixed reservations are charged in full, including in the event of premature departure. 


 

INTERNET

 

We offer our guests a DSL LAN cable connection free of charge.