Arrival and departure
We kindly ask you to arrange for your arrival to be on Sunday, and by no later than 5 pm. On the day of departure, we kindly request you to vacate your room by 11 am. For occupation of rooms upon arrival before 12.00pm and up to 5pm on the day of departure, we additionally charge 50% of the price of the room. Upon request, we will gladly arrange for transfer to or from the airport (EUR 29. –) or train station (EUR 24. –)
Terms of payment
At the end of your stay at Lanserhof, you will receive a bill for the total cost of your stay including all services. We accept all credit cards and EC cards. Guests also have the option to transfer an advance payment directly to our account, payable to account no. 1042399, sorting code 36000 at the RAIKA bank in Igls, Austria: IBAN AT 773600000001042399, BIC: RZTIAT 22:
Rates for children
Children and adolescents from 8 up to 16 years of age and sharing a room with their parents will receive a reduction of 50% on the room rate. No discount is possible for medical services. Unfortunately, we can only accept children from the age of 8 years upwards.
In the unfortunate event that we are unable to offer you a reservation for a particular date, all is not lost. Guests are placed on a waiting list on a first come, first served basis. Should a place become available due to a cancellation, they will be notified accordingly.
Due to hygienic and sanitary regulations along with the increased frequency of allergies, we are regrettably unable to permit dogs or cats on our premises.
Reimbursement of treatment costs
Lanserhof invoices services to, and receives payment from, our guests directly. In our experience, natural healing treatments are not reimbursed by health insurance systems or governmental aid systems. In every case however, our guests receive an additional statement for all medical services which can be submitted to your private insurance/health care provider. We kindly inform you that we charge a fee of 50.– EUR for an additional detailed medical report.
For reserved rooms that are not cancelled 4 weeks prior to arrival date, we charge a cancellation fee of 50 percent of the room rate for the number of cancelled nights.
Cancellations made up to 7 days prior to arrival will be charged 100 percent of the room rate for the number of cancelled nights, unless the room can be booked otherwise.
If the stay is shortened due to late arrival or early departure, a cancellation fee of 100 percent of the room rate for the number of cancelled nights will be charged.
All mentioned cancellation fees also apply to accompanying persons in the same room.
Accommodation and prices
Prices stated are per person/per day, including taxes and fees. For one-night stays we charge EUR 300.–(single room), EUR 260.- (double room) per person/per day. Package bookings and fixed reservations are charged in full, including in the event of premature departure.
We provide a DSL LAN cable connection free of charge for our guests.