Membership Giftcard Policy

All those with an active membership during the time the Club was closed due to the pandemic are being given a gift card, which is available to collect and start using at the Club from 10th September.

The value of your gift card is equivalent to your membership fee over the four-month closure. An additional 15% has been added as gesture of goodwill, in recognition of your loyalty and support.

Your personal gift card will be available to collect at the Front Desk from 10th September 2020 onwards.
Please familiarise yourself with the FAQs and T&Cs detailed below:

Frequently Asked Questions

What can I use my gift card for?
The voucher can only be redeemed against the following services:

• Personal Training
• Vitamin Infusions

• Ozone (please note that there would be an additional cost for bloods)
• Cryotherapy
• Medical Appointments
• Assessments in the Spine / Movement Lab

• Food and Beverages in the Members’ Lounge
• Massage
• Physiotherapy
• Club Facial Treatments
• MRI

*Subject to medical examination and availability

I left my card at home. Can I still use it?
We advise that you carry your card with you as the balance is only redeemable when both the card and the named cardholder are present.

Can I use my gift card at The Arts Club?
The gift card is only redeemable on the above services at Lanserhof at The Arts Club. These are subject to change at the discretion of Lanserhof at The Arts Club.

Can I give my gift card to someone else to use?
The allowance assigned to each Member can only be redeemed by them and no portion of the balance can be transferred to another Member’s card.

Where is my data stored and by whom?
Your data is recorded on a third-party server which is under the control of Brain Behind, an Austrian company specialised in this type of service. Should you wish to view their privacy policy, please click here.

How can I check my balance?
You can check your balance by emailing lanserhof@theartsclub.co.uk. Alternatively, our reception team will be happy to confirm your balance.

How can I use my gift card?
All appointments must be booked in advance and you must advise that you wish to make part or full payment with your gift card at the time of booking. Bookings are strictly non-refundable.

There is not enough balance to settle the bill, how can I settle in full?
The remaining balance will need to be settled with another method of payment.

I have a gift card from The Arts Club, can I use this at Lanserhof at The Arts Club alongside my gift card for Lanserhof at The Arts Club?
I am afraid that we cannot use two different gift cards for the same service. There are no exceptions to this rule.

I don’t recognise this balance; can I see the transaction list?
Yes. Please send an enquiry to lanserhof@theartsclub.co.uk and we will provide a statement. Members can only view their own transactions for privacy purposes.

Terms and Conditions

1.Your credit expires 31/12/2020
2.Your gift card cannot be exchanged for cash
3.Gift cards are available for collection from the front desk at The Arts Club. Only the named cardholder can collect their card and a signature will be required. Please ensure you have ID with you
4.Service Charge cannot be paid using the gift card and payment will need to be made separately
5.The gift card can be used for full or part payment on the following services at Lanserhof at The Arts Club:
a.Personal Training
b.Vitamin Infusions

c.Ozone (please note that there would be an additional cost for bloods)
d.Cryotherapy
e.Medical Appointments
f.Assessments in the Spine / Movement Lab

g.Food and Beverages in the Members’ Lounge
h.Massage
i.Physiotherapy
j.Club Facial Treatments
k.MRI

*Subject to medical examination and availability

6.The selected services are subject to change at the discretion of Lanserhof at The Arts Club
7.The balance of the gift card cannot be transferred to another person
8.Lost cards can be replaced, an administration charge of £10 will be deducted from your gift card for this service
9.Both the named cardholder and the gift card must be present to use the card
10.Advanced booking is required, and you must advise that you wish to make part or full payment with your gift card at the time of booking. Pre-payment will be made using your gift card.